Frequently Asked Questions
Alligat0r is a platform that partners with multiple cryptocurrency exchanges to help users choose the most convenient option on the market for every swap. It eliminates the need to look for the best website to buy cryptocurrency or sell it.
We support 280+ cryptocurrencies, tokens, altcoins.
Every swap is easy with Alligat0r’s exchange widget. You provide the coin to sell and indicate the amount. After that, choose the coin to buy. Alligat0r will compare deals on all the featured exchanges and arrange the deals in a list. You click on the deal you want to proceed with, make the needed deposit, and the aggregator will complete the swap. The funds will be credited to your wallet.
Alligat0r works with well-established and reliable cryptocurrency exchanges. The platform compares the deals available on multiple exchanges and picks the best offers for you.
- Alligat0r doesn’t store your funds, they are protected by your own wallet
- We don’t have access to your private keys and personal data
- The exchange process is fully automated
- The platform has an SSL certificate to prevent the interception of information you are sending online.
- The Alligat0r service is protected from DDoS attacks.
- Cutting-edge security protocols are used to ensure the platform’s safety.
Cryptocurrencies are highly volatile. There is a possibility that the exchange rate might change during a transaction.
If you want to ensure a fixed exchange rate for your transaction, choose a fixed rate option. Then, Alligat0r will only display the deals that are offered at a fixed exchange rate. In such a case, your coins will be swapped at the exchange rate that was valid at the time when you started the transaction.
Most transactions are completed within a couple of minutes. Only for some transactions, more time is required (for example, a Bitcoin transaction might take around 20 minutes to be completed).
The main reason why a transaction can be delayed for more time is blockchain congestion. When the blockchain is overloaded, the transaction processing time increases. Alligat0r doesn`t influence the speed of transaction processing on the blockchain.
Cryptocurrencies aren’t stable. In a case of an error, we can either return your money or push the transaction to be processed. To do so, you will need to providea hash of your deposit transaction.
The confusion between ETH and ETC is one of the reasons why a transaction might be delayed. Ethereum Classic and Ethereum use the same infrastructure. Always double-check whether you are sending ETC or ETH. If you make a mistake, the transaction will not be processed.
If you have checked everything, and there is no error from your side, but the transaction is still not processed, contact our customer support.
Choose the cryptocurrency pair
Choose from 280+ coins and tokens. Select the coins you would like to exchange from the drop-down menus. Type the amount you want to swap.
Choose the best offer
Compare offers from multiple exchange platforms. Use filters and sorting to select exactly what you need.
Provide the details
Choose fixed or floating rates if available, enter your receiving address and proceed to exchange.
Send the deposit and get the coins
Use the QR code or copy the destination address and send the exact exchange amount to it. Wait a bit for your swap to be processed and get your new coins delivered to your wallet.
If you have made the deposit, nothing will happen if you close your browser or the internet connection is lost. Alligat0r will proceed with the swap until the coins are sent to your wallet. Just keep your transaction ID until the swap is completed and contact our customer support if there are delays.
If you haven`t made the deposit, you might need to proceed with a new transaction. If you took too long before requesting a new swap, the exchange conditions(e.g. exchange rate) might change.
Alligat0r doesn’t set exchange limits. You can exchange as many coins as you want. Yet, there are some details to consider. Some exchanges might set upper limits. Alligat0r doesn`t influence the limits set by cryptocurrency exchanges.
If the transaction amount is very low, check whether it covers the transaction fees (fees taken by a blockchain to process a transaction). If the amount is too low, the blockchain will not process the transaction. You will get a message notifying you that the amount is not enough to cover the network fees, please don`t ignore it. Otherwise, your funds might get lost.
AML stands for Anti-Money Laundering. AML includes a set of procedures and legal requirements to prevent profit from illegal financial activities. Along with KYC, it includes the verification of the documentation provided by a customer against official databases that highlight persons with sanctions against them and Politically Exposed Persons (PEP). It helps financial institutions to understand and prevent the risks of being involved in a financial crime.
For a client, it means the risk connected with exposing sensitive information online. Needless to mention that in such a case, we cannot speak about the anonymity of transactions.